The buzzword “New Normal”, will be anything but normal! As we progress through the post-COVID phase, there is much to learn from the past year. As humans, we are notorious in getting back to the old ways in the blink of an eye, but this time it is imperative to put our learnings in practice.

So, what did we learn? To say the least, importance of family, friends and social circle that we are so deeply connected to. The term ‘Social Distancing’ ensured we understood the value of ‘socialising’. A simple gesture like a handshake or a hug is still far-fetched for most of us. As a human resource professional, it has definitely given me a wider perspective in all spheres. How many of us have had to work from the confines of a one room apartment, often with wailing children as a background score and the pressure cooker whistling away to add to the chorus? Sounds familiar, I guess. The phrase of the year or perhaps a decade to come, “You are on mute” is actually a reality.  Some of us have finally understood what ergonomics actually means and how the Human Resources department helps us in providing a conducive workspace. That “good morning” wish at the office, the chit chats over “chiya coffee” or simply the smiling faces of colleagues that lift your spirit.

We realise working from home has been a major bonus for all. While a lot of positives came through, there were a few that were brought to light, but were less talked about. Would working from home be safe for someone who is trapped in an abusive relationship? How would the organisation support such employees during the pandemic? The rise of cases in domestic violence is already well known and while we as employers strive for the wellbeing of our employees, this is also an important factor to consider. Many have shrugged with answers of “that is beyond an organisation’s influence”, I feel it is our responsibility to at least have some referrals in place of local services and shelters. It is also important to have employees seek out trusted friends and family members for support as much of the violence goes unreported.

While we gear for a new normal, I urge us not to rush back to how we were but rather focus on where we want to be! Let our experience guide us in putting together innovative and ingenious practices to support our employees in times of crisis. Let us be proactive and be prepared for any predicament in the future.