Cultivate partnerships for mutual growth, fostering long-term business opportunities.
Implement strategies to retain customers and reduce attrition, focusing on loyalty and long-term engagement.
Collaborate across units to align relationship management efforts with revenue goals and new customer acquisition.
Engage with internal and external stakeholders, ensuring alignment with company objectives.
Resolve issues or disputes in customer relationships and partnerships, protecting the company’s reputation.
Skills
Customer service skills
Communication skills
Sales skills
Negotiation skills
Problem-solving skills
Conflict resolution
Client relationship management
CRM software proficiency
Financial knowledge
Product knowledge
Market research skills
Networking skills
Time management
Organizational skills
Attention to detail
Job Specification
Bachelor’s or Master’s degree in Business, Marketing, Communications or a related field.
Proven experience in leading teams, inspiring staff and driving organizational goals related to customer relations and strategic partnerships, preferably in financial services, asset management or mutual fund industry.