Cultivate partnerships for mutual growth, fostering long-term business opportunities.
Implement strategies to retain customers and reduce attrition, focusing on loyalty and long-term engagement.
Collaborate across units to align relationship management efforts with revenue goals and new customer acquisition.
Engage with internal and external stakeholders, ensuring alignment with company objectives.
Resolve issues or disputes in customer relationships and partnerships, protecting the company’s reputation.
Skills
Relationship management
strategic thinking
leadership
negotiation
conflict resolution
business development
marketing
customer retention
interpersonal communication
problem-solving
decision-making
team leadership
persuasion
adaptability
emotional intelligence
financial services knowledge
regulatory compliance
market analysis
stakeholder engagement.
Job Specification
Bachelor’s or Master’s degree in Business, Marketing, Communications or a related field.
Proven experience in leading teams, inspiring staff and driving organizational goals related to customer relations and strategic partnerships, preferably in financial services, asset management or mutual fund industry.