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Call centers

  • Kathmandu
  • Views: 93
  • Deadline: 26th November 2024 ( 5 days left (s) )

Customer Service Representative

Job Description

We are looking for a Customer Service Representative who is passionate about helping customers and resolving their issues effectively. The ideal candidate should possess strong communication skills and the ability to handle high-pressure situations.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat.
  • Provide accurate information about products and services.
  • Resolve customer complaints in a professional and timely manner.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with the sales and technical teams to resolve issues.
  • Follow up with customers to ensure their satisfaction.

Academic Qualifications:

  • High School Diploma or Bachelor's degree in any field.

Experience:

  • 0-2 years (Freshers can apply)

Skills

  • Communication
  • ProblemSolving
  • Empathy
  • Patience
  • CRM
  • Multitasking
  • ActiveListening
  • ProductKnowledge
  • TimeManagement
  • CustomerSatisfaction
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Job Overview

Offered Salary

Not Disclosed

Gender

Male / Female

Industry

BPO / Call Center / ITES

Experience

More than 1 Year

Qualification

Intermediate

Number of vacancy

5