We are hiring a Remote Customer Support Representative to provide excellent service to our clients via phone, email, and chat. The ideal candidate will be a strong communicator, empathetic, and problem-solving expert, ensuring customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Resolve product or service issues by clarifying customer complaints and determining the best solution.
• Maintain a detailed record of customer interactions and transactions.
• Assist customers with troubleshooting and provide accurate, valid, and complete information.
• Collaborate with the technical team to resolve complex issues.
• Identify customer needs and recommend relevant products or services.

Academic Qualifications:

• High School Diploma or equivalent; Bachelor's degree preferred.

Experience Required:

• 1-2 years of experience in customer support, especially in a remote environment.

Skills:

• Excellent verbal and written communication
• Problem-solving skills
• Empathy and active listening
• CRM software proficiency
• Multitasking and time management