We are seeking dynamic and motivated Outlet Operations Managers to lead and manage our branch operations at a leading Health & Wellness company. The ideal candidates will possess a strong background in Hospitality Management, Business Administration, or a related field, along with proven leadership experience. You will be responsible for ensuring top-notch customer service and efficient spa operations, driving team performance, and enhancing overall customer experience.

Key Responsibilities:

• Oversee daily operations of the outlet, ensuring high standards of customer service and satisfaction.
• Lead, mentor, and develop a team of staff, fostering a positive and productive work environment.
• Implement operational policies and procedures to improve efficiency and service quality.
• Monitor performance metrics and develop strategies for continuous improvement.
• Handle customer inquiries and complaints in a professional manner.
• Collaborate with cross-functional teams to enhance the overall service experience.
• Stay updated on industry trends and innovations to implement best practices.

Qualifications:

• Bachelor’s or Master’s degree in Hospitality Management, Business Administration, or a related field.
• 2-3 years of experience in leadership roles within the hospitality or wellness industry.

Key Skills:

• Strong leadership and team management abilities.
• Excellent customer service and interpersonal skills.
• Effective communication and problem-solving capabilities.
• Innovative mindset with a focus on operational excellence.
• Ability to thrive in a fast-paced environment.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and development.
• A positive and supportive work environment.
• Employee wellness programs and benefits.