Roles and Responsibilities:

Industrial Sales:

• Develop and implement strategic sales plans to achieve sales targets and expand market presence in the industrial sector.
• Identify and pursue new business opportunities through market research, networking, and industry events.
• Build and maintain strong relationships with key clients, providing exceptional customer service and support.
• Conduct product presentations and demonstrations, highlighting the features and benefits of industrial products.
• Prepare and deliver detailed sales proposals and quotations tailored to customer requirements.
• Negotiate terms and conditions of sales agreements to secure profitable deals.
• Track sales activities, manage customer interactions, and maintain accurate sales records.

Spare Parts Management:

• Oversee the inventory of spare parts, ensuring optimal stock levels to meet service demands.
• Implement efficient ordering processes to minimize lead times and reduce inventory costs.
• Establish and maintain strong relationships with suppliers to ensure timely and cost-effective procurement of parts.
• Analyze inventory usage patterns to optimize stock levels and reduce excess inventory.
• Maintain an up-to-date parts catalog and ensure accurate part identification for customers and internal teams.

After-Sales Service:

• Manage after-sales service operations to ensure timely and effective resolution of customer issues.
• Coordinate with technical teams for the installation, maintenance, and repair of industrial equipment.
• Address and resolve customer complaints promptly and professionally.
• Conduct regular follow-ups with customers to ensure satisfaction and gather feedback for continuous improvement.
• Develop and implement comprehensive after-sales service programs and maintenance plans.
• Monitor and report on after-sales performance metrics, identifying areas for improvement.
• Gather and analyze customer feedback to identify areas for improvement in products and services.
• Conduct regular customer satisfaction surveys to measure and enhance service quality.
• Maintain proactive communication with customers to anticipate needs and address potential issues before they escalate.
• Lead, mentor, and train the sales and after-sales team, fostering a collaborative and positive work environment.
• Set performance goals and conduct regular performance evaluations to ensure team effectiveness.
• Develop and implement training programs to enhance the skills and knowledge of the sales and after-sales teams.
• Empower team members by delegating responsibilities and authority to encourage professional growth and accountability.

Requirements:

• Bachelor in Mechanical/ Electrical Engineering.
• Above 8 to 10 Years of Experience.
• In-depth technical knowledge of Industrial Product sales.
• Purely sales acumen
• Excellent communication, negotiation, and presentation skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office Suite.
• Strong customer service orientation.
• Core expertise in the after-sales business.