The Senior Operations Manager is responsible for overseeing and optimizing the daily operations of the organization to ensure efficiency, productivity, and profitability. This role includes managing cross-functional teams, ensuring the successful execution of operational strategies, and maintaining the highest standards of quality and service delivery. The ideal candidate will have excellent leadership skills, a strong ability to manage resources, and a proven track record in operations management.

Key Responsibilities

1. Operational Leadership:

   • Develop and implement operational strategies aligned with organizational goals.
   • Oversee day-to-day operations, ensuring smooth and efficient workflows.
   • Monitor and evaluate key operational metrics to identify areas for improvement.

2. Team Management:

   • Lead and manage cross-functional teams, providing guidance and mentorship.
   • Build and maintain a high-performing team through effective recruitment, training, and performance evaluation.
   • Foster a culture of collaboration and accountability within the operations team.

3. Process Improvement:

   • Analyze existing processes and workflows to identify inefficiencies and recommend improvements.
   • Implement best practices and continuous improvement initiatives to enhance operational effectiveness.

4. Budget and Resource Management:

   • Develop and manage operational budgets, ensuring cost efficiency.
   • Allocate resources effectively to meet operational demands and goals.

5. Compliance and Quality Assurance:

   • Ensure compliance with industry regulations, company policies, and safety standards.
   • Maintain quality control measures to meet service delivery and product quality benchmarks.

6. Strategic Planning and Reporting:

   • Collaborate with senior leadership to develop and execute long-term operational strategies.
   • Prepare and present regular operational performance reports to management.

Academic Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred).

Experience Required

• Minimum of 8-10 years of experience in operations management or a similar role.
• Proven track record of managing large teams and complex operations.
• Prior experience in strategic planning and process optimization.

Skills Required

• Leadership and team management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in operational tools and technologies (ERP systems, project management tools).
• Budgeting and resource allocation expertise.
• Strategic thinking and planning.